These general terms and conditions apply when you, as a consumer, place an order via one of our websites: www.kopenscooter.nu and www.vessla.com and associated pages. A contract is made between you and Vessla AB, corporate identity number 559117-4882. Detailed contact information and other information about Vessla AB are provided under Contact us. The terms and conditions apply only to consumers who place orders via one of these websites. Vessla AB is a limited company that owns these operations.
We comply with the National Board for Consumer Disputes (Allmänna reklamationsnämnden – ARN).
You must be at least 18 to place an order via one of the websites. Under Swedish law, we do not accept credit purchases for persons under 18. In specific cases, we reserve the right to refuse or amend your order (for example if you have provided incorrect personal data and/or have a record of non-payment). Please also note that we cannot register a vehicle for a person who is under 18.
Sales are subject to availability and we disclaim liability for any errors in images or text on any of the websites, for example an error in a product description or technical specification, incorrect prices and price adjustments (such as changed prices from suppliers or currency fluctuation) or incorrect information about whether a product is in stock. We are entitled to correct any such errors and to change or update information at any time.
All information on these websites, and all their contents, is owned by Vessla AB or its licensor. The information is protected by intellectual property law and marketing law. This means that trademarks, company names, product names, images and graphics, designs, layouts and information about products, services and other content may not be copied or used without our written consent.
2. Contract and Order
You must accept the terms and conditions to make a purchase on one of our websites. By accepting the terms and conditions, you undertake to comply with them in their entirety and you agree that you have read the information about personal data and consented to the use of personal data and cookies.
A contact of sale is made only when we have confirmed your order and you have received an order confirmation from us by email. We encourage you to keep this order confirmation for any contact with our customer service department.
3. Customer data, etc.
We recommend that you create a user account before you shop on one of our websites. When you register your user account and/or place an order, you will be asked to provide certain personal data. You confirm that the data you enter is correct and complete and assume liability for any incorrect data.
You undertake to ensure that no one else can use your login details. You must not disclose your user name and password to any unauthorised person and must ensure that any document containing your user name and password is kept in such a way that no unauthorised person can access the information. You must immediately notify us if you suspect that an unauthorised person has gained access to your password. You are liable for all purchases made with your login details if you fail to notify us of your suspicions.
If we suspect that you are misusing your user account or login details or are otherwise failing to comply with the terms and conditions, we are entitled to close your account. We are also entitled to assign you new login details.
4. Prices, charges and payment
The prices given on the website apply when you place an order on one of our websites. Prices are in SEK and include VAT. The prices do not include payment and carriage charges, which are given separately.
You can pay using the methods given on the website. We are entitled to take payment when you place the order unless invoice payment or another similar payment method has been selected by you and approved by us. In the event of invoice payment or part payment, our partner may run a credit check. We reserve the right not to always offer all payment methods or to change payment methods if the method you have selected does not work for some reason at the time of purchase. Please note that any limits for payment methods are given on the website.
5. Campaigns and offers
We may, from time to time, run campaigns on the website that may entail more beneficial terms and conditions than these terms and conditions, for example relating to payment or extended cancellation rights. These more beneficial terms and conditions apply while the campaign is active and to the specific products indicated by us in connection with the campaign. We reserve the right to withdraw such campaigns at any time. If a campaign is ended or withdrawn, these terms and conditions apply without amendments. Offers for specific products on the website apply for a limited time and while stocks last.
6. Delivery and transport
Products that are in stock are normally delivered in the number of working days given on the website.
The expected delivery time of a product is shown when you check out and/or on the relevant product page on the website.
7. Right of cancellation/return
Purchases of products on one of our websites are always subject to a 30-day right of cancellation/return under existing consumer protection legislation. This means that you are entitled to cancel your purchase by notifying us of this within 30 days from when you or your agent received the product ordered (cancellation period).
The right of cancellation does not apply to the following types of product:
(a) vehicles registered in your name, for example quad bikes, mopeds and motorcycles;
(b) products with a broken seal. If a product has been sealed, you must not break the seal if you want to exercise your right of cancellation. The right to cancel lapses when you break the seal;
(c) products that have been used.
If you want to cancel a purchase, you must, before the end of the cancellation period, send a clear message to us via email. You need to provide your personal identity number, name, address and other relevant information, for example the order number, invoice number and name of the product in the message. If you do not want to use the message option above, you can use the standard form for exercising your right to cancel produced by the Swedish Consumer Agency (www.konsumentverket.se).
When you exercise your right to cancel, you pay return carriage and are liable for the condition of the product after you have received it and during return carriage. The product must be returned within 30 days of the date on which the message exercising the right to cancel was sent to us. The product must be sent well packaged, in excellent condition and in the original box. Price examples for return carriage: Small package: SEK 100.
Pallet carriage (for example vehicles and large accessories): Mopeds and motorcycles SEK 700 or ATV SEK 2,000.
If you need to change the size of accessories such as gloves, helmets or shoes, we pay the carriage costs under our right of exchange. However, this applies only if products are returned in the original packaging. For helmets, the visor protection must still be on the visor. Keep the original packaging in which your product was delivered. If the cost of return carriage is higher on account of packaging problems, you must pay the additional cost. During delivery to you, transport is at our risk, i.e. we are liable for any damage to the product between our warehouse and your premises. You are liable for this if you return a product. Ensure that you include enough information when you return or exchange a product to facilitate processing by us. Give your name, personal identity number and phone number, and the order number of the return.
When you cancel your purchase, we refund you the amount you paid for the product, including any delivery costs. From the amount refunded we are entitled to deduct an amount corresponding to the product’s reduction in value from its original value if and to the extent that such reduction in value is because you handled the product to a greater extent than is necessary to establish its features or whether it worked.
We refund the amount as soon as possible and within 30 days from the date on which we received the product.
8. Warranty and notice of nonconformity
The warranty for products only covers original manufacturing defects and not defects that occur in connection with or after modification of the product’s function and appearance, such as a conversion, upgrade or other configuration of the product. Your order confirmation is your certificate of warranty. Different products have different warranty periods.
Your right to give notice of nonconformity covers products that are defective under existing consumer protection legislation. Customers who want to assert defects in products ordered must contact us as soon as possible after the defect has been discovered via the contact details given on the website. Notices of nonconformity given within two months of the time at which you discovered the defect are always deemed to have been submitted on time. You have a three-year right to give notice of nonconformity for products purchased on the website. You should always give notice of nonconformity as soon as possible to be certain that you will not forfeit your rights.
We always pay the return carriage for notices of nonconformity that are accepted.
When a product has been returned and the notice of nonconformity has been accepted, we will compensate you under the terms of existing consumer protection legislation. Our aim is to do this within 30 days of receipt of the notice of nonconformity, but it may take longer, depending on the type of product. We reserve the right to reject a notice of nonconformity if it turns out that the product is not defective under the terms of existing consumer protection legislation. In the event of notices of nonconformity, we follow the guidelines from the National Board for Consumer Disputes (www.arn.se). More information is available at www.konsumentverket.se.
9. Force Majeure
We are not liable for delays caused by circumstances beyond our control such as general labour disputes, war, fire, lightning stroke, terror attack, changes in public authority regulations, technical problems, faults in electrical/telecommunications/data connections or other communications and faults or delays in services from subcontractors on account of such circumstance. These circumstances constitute force majeure that exempts us from damages and other consequences. If any such situation occurs, we will notify you at both the beginning and the end of the situation. If such circumstance lasts for more than two months, both you and we are entitled to cancel the purchase with immediate effect.
10. Terms and conditions of in-store purchases
For in-store purchases, each store determines the terms and conditions of sale. Some stores do not accept sale or return, for example. Always ask to be told the terms and conditions that apply when you make a purchase in one of our or our retailers’ stores.
11. Amendments to the terms and conditions
We reserve the right to amend these terms and conditions at any time. All amendments to these terms and conditions will be published on the website. Amendments take effect when you have accepted the terms and conditions (in connection with a new purchase or when you visit the website), or 30 days after we have notified you of the amendments. However, we recommend that you check the website regularly so you are aware of any amendments to the terms and conditions.
12. Governing law and disputes
An attempt should first be made to resolve disputes amicably by discussion with our customer service department. In the event of any disputes, we always comply with the decisions of the National Board for Consumer Disputes.
Disputes concerning the construction or application of these terms and conditions must be construed under Swedish law and settled by the National Board for Consumer Disputes or ultimately by a public court.
These terms and conditions were adopted by us on 29 March 2015.